1. Who we are
Rhyver is operated by RentEase Services Limited ("Rhyver," "we," "us," "our"), a company registered in Nigeria (RC-9513604), registered with the Nigeria Data Protection Commission (NDPC) under registration [NDPC/DCP/13145], valid through [June 2028].
2. What data we collect
- Account information: full name, phone number, email address, password (encrypted), gender, date of birth, state and city of residence.
- Verification information (Rhyver Verify): identity verification data processed through our partner Mono (identity checks, e.g. BVN-linked verification), rental history, income source information where provided.
- Payment information: processed through our partner Paystack. We do not store your card details, Paystack handles and stores payment credentials directly.
- Rental reputation data: landlord feedback, tenancy history, ratings, and reviews connected to your tenancy record.
- Marketplace listings: if you list an apartment as an outgoing tenant, or register as an artisan/local business, we collect the listing details you provide (property information, business information, contact details).
- Ratings you submit: reviews and ratings you give of landlords, properties, or businesses on the platform.
3. How we use your data
We use your data to:
- Build and maintain your Rental Reputation profile.
- Allow landlords to view relevant parts of your tenant profile only with your consent, for the purpose of assessing a prospective tenancy.
- Process payments and verification through Paystack and Mono.
- Match you with local partner benefits and offers.
- Operate the marketplace features (artisan/business listings, apartment listings, ratings).
- Improve our services and communicate with you about your account.
4. Who we share your data with
- Landlords: only the specific profile information you consent to share, and only when you initiate or approve that sharing.
- Paystack: for payment processing.
- Mono: for identity/income verification.
- Other users: ratings and reviews you post, and listings you create, are visible to other users of the platform as intended by the feature.
- We do not sell your personal data to third parties.
5. Your rights
Under the Nigeria Data Protection Act, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data, subject to legal/regulatory retention requirements.
- Withdraw consent for landlord visibility of your profile at any time (future landlord views will require renewed consent; this does not retroactively un-share data already viewed).
- Lodge a complaint with the NDPC.
6. Data retention
We retain your data for as long as your account is active, and for 5 years after account closure to meet legal, regulatory, and dispute-resolution obligations, or until you request deletion, whichever is later.
7. Cookies
We use cookies for essential site functionality, session management, and analytics. See our [Cookie Policy] for details. A cookie consent banner is shown on first visit.
8. Children
Rhyver is not intended for users under 18.
9. Security
We use industry-standard safeguards (encryption in transit, access controls, row-level data security) to protect your data. No system is perfectly secure, and we encourage you to use a strong, unique password.
10. Third-party service providers
We work with the following partners to deliver Rhyver's services, each governed by their own privacy and security practices:
- Paystack — payment processing and virtual account services.
- Mono — identity and income verification.
- We do not share your data with any other third party for marketing purposes.
11. International data transfers
Where any of our service providers process data outside Nigeria, we take reasonable steps to ensure it is protected to a standard consistent with the Nigeria Data Protection Act.
12. Complaints
If you believe your data has been mishandled, contact us first at the details below so we can resolve it directly. You may also lodge a complaint with the Nigeria Data Protection Commission (NDPC).
13. Contact us
For privacy questions or to exercise your rights, contact us at:
- Email: hello@rhyver.com.ng
- Phone/WhatsApp: 09055732557